ORDERING— Customer service personnel are available between 8:00 a.m. and 5:30 p.m. (Eastern Time) Monday through Friday. Please call 1-800-262-5660 for orders, or 1-703-753-7000. Get pricing, availability and place orders online 24 hours a day at www.accinfo.com. Fax order line 1-800-377-2488, or 703-753-5390. Email: [email protected].
AMERICAN APPAREL CUSTOMERS ONLY— If we sell you any products from American Apparel LLC (“American Apparel), you agree to be strictly bound by these additional terms. You may not resell or reconvey any American Apparel products to any person or entity, under any circumstances or through any means, unless you first substantially modify those products by printing, embellishing, or decorating them so as to clearly distinguish them from American Apparel’s product line. American Apparel shall have sole discretion to determine whether you have adequately distinguished the products. As a condition of buying American Apparel products from us now, you agree that these terms apply to ALL American Apparel products you now have or later acquire, whether or not obtained from us and whether or not such products were previously or would otherwise be subject to these terms. You acknowledge and agree that these terms are for the express benefit of American Apparel; that American Apparel is an intended third-party beneficiary of these terms; and that American Apparel shall be entitled directly, independently, and in its own name to enforce these terms, including (but not limited to) through lawsuits or other proceedings to enforce them. Only American Apparel may agree to waive or modify any of these terms, and any such waiver or modification must be in writing. The prevailing party in any proceeding to enforce or arising out of these terms shall be entitled to recover that party’s costs and attorneys’ fees from the other party.
SHIPPING— In-stock items are shipped same day if called in by 4:00 p.m. (EST.) Shipments are made via UPS unless otherwise requested. FOB Gainesville, Virginia. Free shipping methods are at ACC’s discretion. Any special (expedited, by-appointment, liftgate services, early-delivery, etc.) shipping requests will incur fees that are the responsibility of the customer to pay, limited to those charged by the shipping company in question. Cut off times for shipping is located here. Shipping charges include insurance and handling. ACC offers an expanded next day delivery area with UPS. Reduced rate Fed Ex services are available, as is our local delivery service. Shipments outside continental U.S.A. require additional charges. Free freight >$200 is by location and is 1/2 free freight West of Mississippi. To get free freight over $200 on the web, the order has to be over $200 for each location. FREE FREIGHT DOES NOT APPLY TO CLOSEOUT ITEMS, NOR CAN THEY BE RETURNED. A $3.75 handling fee will be added to one order per customer per day. Subsequent orders on the same day will not be subjected to the handling fee.
PICK UP ORDERS— Pick-up hours are 8:30 a.m. to 5:30 p.m. weekdays. Minimum order size for pick-ups is $100.00 Please allow a minimum of 2 hours after credit releases for orders to be processed. There is a $2.75 pick-up charge per order.
C.O.D. — CASH: All initial orders are shipped on a C.O.D.-Cash basis and may require a deposit. Payment to the UPS driver must be in the form of certified check or money order.
C.O.D. — CHECK: Upon approval, customers may make C.O.D. payments to their UPS driver by company check. To obtain company check privileges, request an application or use the one in the catalog.
CREDIT CARDS: To protect our customers, completing a charge card use application is necessary along with a copy of your credit card (front and back) and driver’s license.
NET TERMS: Terms are granted to customers with exceptional sales histories and excellent credit references. Financial statements may also be required. Open terms are net from the date of invoice. A finance charge of 1.5 percent per month (18 percent per annum) will be charged on balances beyond established terms. We reserve the right to revoke credit terms.
PRICES— Prices are subject to change without notice. Our price lists, faxes and quotes reflect a wholesale cash or check discount. Upon request, credit card price lists are available. Call for quotes on large orders.
Case Price: Price per dozen of a single style, color and size in case quantity.
Dozen Price: Price for one dozen of an individual style, color and size.
Piece Price: Price of individual pieces not purchased in solid dozens.
RETURNS— ACC is committed to your satisfaction. Please follow these guidelines concerning returns to help us better serve you.
Any and all claims must be made within 72 hours of receipt of merchandise to our Quality Assurance department.
An invoice number and Return Authorization number must be referenced on all returns. There will be a 20 percent restocking fee.
No returns will be accepted on printed or washed merchandise unless defective. Garments must be inspected and verified to be the correct product before embellishing. For third parties, it is the responsibility of your printer/embroiderers to verify shipments prior to embellishing.
Refusals— No returns of discontinued or closeout items or any items that have been shipped and then refused will have a 20% restock fee plus freight out and freight on the return. All future orders must be prepaid.
Order Changes— In ACC’s commitment to better serve our customers, orders are being immediately processed and loaded onto trucks.
Therefore, NO CHANGES/CANCELLATION can be permitted once an order is entered. Please assure your orders are finalized when phoned in.
Atlantic Coast Cotton is not responsible for typographical errors, manufacturer label changes, or color variations from actual in this catalog or online. Garment dyes vary in shade due to the dying process. Cold water wash prior to first use is recommended.
Samples - Unprinted, undamaged samples are returnable for full refunds up to 30-days after delivery. Customer will be responsible for all freight charges.