Dyenomite.com
855.808.7051
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DYENOMITE APPAREL TERMS & CONDITIONS
ORDER ADJUSTMENTS
All orders are acknowledged upon receipt. Any changes
requested after processing are subject to additional fees/
production time.
PAYMENT
Orders must be paid in full at the time of purchase. We accept all
major credit cards. Credit applications are available upon request
and are subject to approval.
CANCELLATIONS
Order cancellations are subject to approval. If approved, a
$50.00 cancelation fee per style/colorway (plus any additional
fees required to cover services already rendered) will apply. No
cancellations will be accepted on custom apparel.
PRODUCTS & PRICING
We reserve the right to add, remove, or make changes within
our product line at any time. This includes (but is not limited to)
products, specifications, and pricing. For the most up to date
information regarding our product line, please contact our Sales
Support team at 888-777-1916 or
.
TURN-AROUND TIME
Our turn-around times vary based upon the items ordered
(including style, order size, and product availability.) For the most
up to date information regarding our turn-around times, please
contact our Sales Support team at 888-777-1916 or
.
MINIMUM REQUIREMENTS
The following minimums apply for all custom orders:
• Made-To-Order Styles/Colorways – 36 pieces
• Customer Provided Garments – 72 pieces
• Contract Screen Printing – 12 pieces
SCRAP ALLOWANCE
We adhere to an industry standard 5% scrap allowance rate.
Damages that fall at or below this 5% allowance are automatically
removed from the order/invoice. We strongly suggest ordering
a 5% overage per size (as any pieces within the 5% scrap
allowance will NOT be replaced.)
SAMPLE POLICY
Custom samples are available upon request for a fee of $50.00
per style/colorway. Samples may be required for certain styles.
Turn-around times may vary based upon the style(s) requested.
If sample garments are being supplied by the buyer, we require
at least 4 pieces for sampling. Custom samples are NOT eligible
for returns/refunds due to their unique nature.
COLOR MATCHING
Pantone color matching services are available upon request
for a fee of $50.00 per dye color. Turn-around times may vary
based upon the color(s) requested. Providing a PMS code, fabric
swatch, or sample garment are the most effective ways
to communicate requested colors. Pantone matching on textiles
is not an exact science—there may be reasonable variation in
color and intensity due to uncontrollable factors.
CUSTOMER SUPPLIED GARMENTS
A purchase order number must be provided to Dyenomite
Apparel in advance of garment delivery, along with a detailed
breakdown of garments being sent (including manufacturer, style
number, sizes and quantities.) Failure to provide this information
in advance may result in order delays.
Customer supplied garments must reference the provided
purchase order number upon delivery. Production will not begin
until inventory has been received in full.
HOLDING FEES
Requests to hold blank or finished goods are subject to approval.
Holding fees will apply. Any orders scheduled for pick-up through
a 3rd party must be picked up from Dyenomite Apparel within 5
business days of completion date. Failure to pick up within this
time frame is subject to additional fees.
FREIGHT
Orders ship from our factory in Hilliard, Ohio. Standard and
priority services are available. Dyenomite Apparel does not
assume responsibility for shipping delays due to weather or errors
on the part of the freight carrier. International shipping services
are available. The buyer is responsible for all duty fees/taxes.
RETURNS
Returned merchandise must be accompanied by a pre-approved
Return Authorization number from Dyenomite Apparel. Returns
are NOT accepted on custom apparel or apparel that has been
washed, worn or decorated. Return requests must be submitted
to Dyenomite Apparel within 30 days of order receipt. All returns
are subject to a 15% restocking fee. The buyer is responsible for
return shipping.
RECEIVING CLAIMS
Upon delivery, all merchandise must be inspected by the
consignee. Claims must be submitted in writing to Dyenomite
Apparel within 10 business days of receipt. Photos and/or
samples may be requested. If Dyenomite Apparel’s Quality
Assurance team determines (in its sole discretion) that an item
is indeed defective, an equitable resolution of the matter will
be offered.
