ORDERING INFORMATION
Customer care representatives are available Monday–Friday 8 a.m. to 7
p.m. EST by calling 1.800.237.6695 (hours may be reduced to
8 a.m. to 6 p.m. EST during non-peak season) or
.
In-stock blank orders can be placed until 5:30 p.m. EST and
shipped same day.
You may also order online 24/7 at augustasportswear.com
Ship F.O.B. Grovetown, GA, Sidney, OH.
Decorated orders – for decorated product, visit
for up-to-date lead times or
call Customer Service for delivery schedule.
PERFORMANCE PROMISE
Augusta Sportswear guarantees all products to be free from
manufacturing defects for a period of one year from date of purchase.
To obtain warranty service please contact Customer Service at
1.800.237.6695 for a Return Authorization, then ship us back the product
at your cost and we will either repair or replace any product that proves
defective. This warranty gives you specific legal rights, and you may also
have other rights that vary from state to state.
RETURN POLICY
Most unopened items in new condition may be returned for credit or
exchanged within 30 days from date of purchase.
• To return merchandise, please submit a Return Authorization form via
our website,
, or contact Customer
Service at 1.800.237.6695 for a return authorization number. Please apply
this number to the outside of the returned carton and return the product to
us at your cost. Custom orders and decorated items are nonreturnable.
• Claims for damages or shortages must be made within 10 business
days of receipt of the order.
• Closeout merchandise, custom orders and decorated products may not
be returned.
• Returned merchandise must be received within 30 days of receiving the
Return Authorization.
• Returns are subject to a 15% restocking charge which may be waived
if a replacement order of equal or greater value is placed at the time the
Return Authorization is issued
Send returns Freight Pre-Paid to:
Augusta Sportswear, Inc. Returns Department
Augusta Sportswear® branded products to:
425 Park West Drive
Grovetown, GA 30813
Holloway® and High Five® branded products to:
600 N. Stolle Ave.
Sidney, OH 45365
TERMS
Our normal terms are net 30 days with prior credit approval. A credit
application form is available upon request. We also accept MasterCard®,
Visa®, American Express® or Discover®
. There is no
surcharge or extra processing fee for credit card payment at the time
of purchase. Financed receivables charged on a credit card will receive a
3% service fee.
Augusta Sportswear requires a re-sale certificate or state tax identification
certificate prior to opening an account.
ONLINE BILL PAY AVAILABLE
Customers with net terms can now view and pay open
invoices online. Enroll today by visiting our website or go
directly to
.
UNCLAIMED C.O.D. SHIPMENTS
Any refused C.O.D. shipment is subject to freight charges and a 20%
($25.00 minimum) re-handling charge. These charges will be added to the
next order and may be subject to pre-payment prior to shipping.
augustasportswear.com
PRODUCT
FEED FILE
DOWNLOADABLE
CATALOGS
Request a data feed file to help you
upload product information and images
for each and every single SKU
Check inventory anytime, place orders 24/7, download
images and get personalized marketing support
Our digital catalogs are great to
have onhand for that spontaneous
sale opportunity
– LIMITED WARRANTY
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GENERAL INFORMATION
