TERMS & CONDITIONS
ORDERING— Customer service personnel are available between the hours of 8:00 a.m. to 6:00 p.m. (Eastern Standard Time) Monday through Thursday and 8:00 a.m. to 5:30 p.m. on Friday. Please call 1-800-262-5660 for orders, or 1-703-753-7000. Get pricing, availability and place orders online 24 hours a day at www.accinfo.com. Fax order line 1-800-377-2488, or 703-753-5390. Email: email@example.com.
AMERICAN APPAREL CUSTOMERS ONLY— If we sell you any products from American Apparel LLC (“American Apparel), you agree to be strictly bound by these additional terms. You may not resell or reconvey any American Apparel products to any person or entity, under any circumstances or through any means, unless you first substantially modify those products by printing, embellishing, or decorating them so as to clearly distinguish them from American Apparel’s product line. American Apparel shall have sole discretion to determine whether you have adequately distinguished the products. As a condition of buying American Apparel products from us now, you agree that these terms apply to ALL American Apparel products you now have or later acquire, whether or not obtained from us and whether or not such products were previously or would otherwise be subject to these terms. You acknowledge and agree that these terms are for the express benefit of American Apparel; that American Apparel is an intended third-party beneficiary of these terms; and that American Apparel shall be entitled directly, independently, and in its own name to enforce these terms, including (but not limited to) through lawsuits or other proceedings to enforce them. Only American Apparel may agree to waive or modify any of these terms, and any such waiver or modification must be in writing. The prevailing party in any proceeding to enforce or arising out of these terms shall be entitled to recover that party’s costs and attorneys’ fees from the other party.
SHIPPING— In-stock items are shipped same day if called in by 5:00 p.m. (EST.) Shipments are made via UPS unless otherwise requested. FOB Gainesville, Virginia. All Inner Harbor, Jonathan Corey, Willow Pointe, 24/7 & Proline styles ship the same day the order is placed, subject to normal cut-off times, from our remote location in South Carolina. Styles designated “One Call” ship same-day from Louisville, KY if called in by 3:30 PM (EST). Styles designated “Rax-Pac” ship same-day from Montgomery, AL if called in by 3:30 PM (EST). Shipping charges include insurance and handling. ACC offers an expanded next day delivery area with UPS. Reduced rate Fed Ex services are available, as is our local delivery service. Shipments outside continental U.S.A. require additional charges.
PICK UP ORDERS— Pick-up hours are 8:30 a.m. to 5:30 p.m. weekdays. Minimum order size for pick-ups is $100.00 Please allow a minimum of 2 hours after credit releases for orders to be processed. There is a $2.75 pick-up charge per order.
C.O.D. — CASH: All initial orders are shipped on a C.O.D.-Cash basis and may require a deposit. Payment to the UPS driver must be in the form of certified check or money order.
C.O.D. — CHECK: Upon approval, customers may make C.O.D. payments to their UPS driver by company check. To obtain company check privileges, request an application or use the one in the catalog.
CREDIT CARDS: To protect our customers, completing a charge card use application is necessary along with a copy of your credit card (front and back) and driver’s license.
NET TERMS: Terms are granted to customers with exceptional sales histories and excellent credit references. Financial statements may also be required. Open terms are net from the date of invoice. A finance charge of 1.5 percent per month (18 percent per annum) will be charged on balances beyond established terms. We reserve the right to revoke credit terms.
PRICES— Prices are subject to change without notice. Our price lists, faxes and quotes reflect a wholesale cash or check discount. Upon request, credit card price lists are available. Call for quotes on large orders.
Case Price: Price per dozen of a single style, color and size in case quantity.
Dozen Price: Price for one dozen of an individual style, color and size.
Piece Price: Price of individual pieces not purchased in solid dozens.
RETURNS— ACC is committed to your satisfaction. Please follow these guidelines concerning returns to help us better serve you.
Any and all claims must be made within 72 hours of receipt of merchandise to our Quality Assurance department.
An invoice number and Return Authorization number must be referenced on all returns. There will be a 20 percent restocking fee.
No returns will be accepted on printed or washed merchandise unless defective. Garments must be inspected and verified to be the correct product before embellishing. For third parties, it is the responsibility of your printer/embroiderers to verify shipments prior to embellishing.
Refusals—any items that have been shipped and then refused will have a 20% restock fee plus all freight charges. All future orders must be prepaid.
No returns of discontinued or closeout items.
ORDER CHANGES— In ACC’s commitment to better serve our customers, orders are being immediately processed and loaded onto trucks.
Therefore, NO CHANGES/CANCELLATION can be permitted once an order is entered. Please assure your orders are finalized when phoned in.
Atlantic Coast Cotton is not responsible for typographical errors, manufacturer label changes, or color variations from actual in this catalog or online. Garment dyes vary in shade due to the dying process. Cold water wash prior to first use is recommended.